Hospitality Services

IT delivered in the spirit of hospitality.
 

Services for Hotels

For over 20 years MIS has been customizing and delivering innovative, expert IT solutions for the hotel industry. Our team not only includes IT experts, but engineers with the knowledge and experience with applications and processes specific to the hospitality industry.

With MIS managing your network technology you can trust that your business operations are running at an optimal level, meaning you can put more resources and energy into running a successful business. And when new regulations and mandates are rolled out we’re quick to implement those changes at the properties. We know how important it is to maintain security and compliance in a constantly changing industry.

We offer both full-service and supplemental managed IT services, so whatever your situation (whether you’re a select service property or a management company with a wide array of hotels in your portfolio) MIS has the knowledge and flexibility to help. Our managed services offerings include everything from helpdesk support, onsite assistance, vendor management, proactive monitoring, preventative maintenance, managed antivirus, patch management, data backup/disaster recovery, managed email and cybersecurity to PCI and GDPR compliance.

Our team of engineers goes above and beyond for our hospitality clients every day, including escalating tickets with other hotel service providers like Oracle, Opera, Velocity, Trustwave, and the hotels’ ISPs to name a few (as part of our vendor management services).

MIS delivers an exceptional range of project work including IT audits for new takeover properties, rental rollouts for training, hardware and software refreshes, EMV implementation, guest WiFi improvement assistance, installation services, and our innovative software called HeadsUp FD that improves efficiency, security and compliance at the hotel’s front desk. Check out the demo video here

Long story short: Whatever the service you’re looking for, MIS is equipped and eager to help.

 

Managed IT

Managed Cybersecurity

Managed Email

Managed Compliance (PCI and GDPR)

IT Audits and Assessments

HeadsUp FD for the Front Desk

Rental Equipment for Trainings

Project Work

Vendor Management

 

What People Are Saying

“You guys rock once again!! Not only were you the first to respond your company did SO MUCH research for me before the other two companies even responded!” Paul Grunow, Hyatt Regency Greenwich

“I wanted to send a quick note of thanks for all of the accommodations that you made for us through our PMS transition project.  It would have been a tough path had it not been for your services.  You’ve been a pleasure to work with.”

Shawn Damiano, Dunes Manor Hotel

MIS is professional, knowledgeable, and extremely responsive. Our IT service is better now than when we had a full time person on the task. Dan White, Destination Hotels

It’s been a great peace of mind to have MIS handling our support. Their pricing is competitive and service is fast and efficient. Sarah Bishop, Hyatt Place Charlottesville